Privacy Policy

Promo Group ("we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Collection of Personal Information

We may collect personal information including:

  • Name
  • Company name
  • Postal and delivery address
  • Email address
  • Telephone number
  • Payment and billing information
  • Product and order information
  • Website usage information

We collect this information when you:

  • Submit an enquiry through our website
  • Request a quote
  • Place an order
  • Subscribe to marketing communications
  • Contact us by phone, email or online forms
  • Interact with our website

2. How We Use Your Information

We may use your personal information to:

  • Provide products and services
  • Process and fulfil orders
  • Communicate regarding quotations, orders and deliveries
  • Respond to enquiries
  • Improve our products, services and website
  • Send promotional and marketing communications (where permitted by law)
  • Meet our legal and regulatory obligations

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Suppliers and manufacturers involved in fulfilling your order
  • Freight and courier companies
  • Payment service providers
  • Website hosting and IT service providers
  • Professional advisers including accountants, auditors and legal advisers
  • Government authorities where required by law

We do not sell personal information to third parties.

4. Marketing Communications

We may send promotional emails, newsletters and product updates to customers and subscribers.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us directly.

5. Website Analytics and Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic and performance
  • Enhance user experience

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.