Welcome to Promo Group. By accessing and using this website, placing an order, or engaging our services, you agree to the following Terms & Conditions. Please read them carefully.
1. About Promo Group
Promo Group is an Australian-owned promotional products supplier providing branded merchandise, promotional products, custom apparel, corporate gifts, and related branding services throughout Australia.
2. Quotations
All quotations are valid for 30 days unless otherwise stated.
Prices quoted are subject to:
- Final artwork approval
- Product availability
- Decoration requirements
- Freight and delivery charges
- Applicable taxes and government charges
Promo Group reserves the right to amend pricing if supplier costs, freight charges, exchange rates, or other external factors change prior to order confirmation.
3. Orders
An order is deemed accepted when:
- Written approval is received from the customer; or
- An official purchase order is received; or
- Production approval is provided.
Once an order has been approved and production has commenced, cancellation fees may apply.
Customers are responsible for ensuring all order details, artwork, spelling, quantities, colours, and specifications are correct before approval.
4. Artwork Approval
Customers must carefully review all artwork proofs before providing approval.
Artwork approval confirms acceptance of:
- Design layout
- Colours
- Product selection
- Decoration position
- Spelling and content
- Product specifications
Promo Group is not responsible for errors that were present in approved artwork proofs.
Any changes requested after artwork approval may incur additional costs and production delays.
5. Product Colours & Samples
While every effort is made to accurately display product colours and images, actual colours may vary due to:
- Monitor settings
- Device displays
- Printing methods
- Manufacturing variations
- Material differences
Product samples are recommended where colour accuracy is critical.
Minor variations between samples, proofs, and final production are considered acceptable within industry standards.
6. Production & Delivery Times
Production lead times provided by Promo Group are estimates only.
Whilst every reasonable effort will be made to meet requested deadlines, Promo Group cannot guarantee delivery dates due to factors beyond our control, including:
- Supplier delays
- Freight disruptions
- Customs clearance
- Material shortages
- Artwork approval delays
Promo Group shall not be liable for any loss, damage, or consequential costs arising from delayed delivery.
Customers are encouraged to place orders well in advance of required event dates.
7. Freight & Delivery
Freight charges are additional unless otherwise stated.
Risk and responsibility for goods pass to the customer upon delivery to the nominated address.
Customers must inspect goods upon receipt and notify Promo Group of any shortages, damage, or discrepancies within seven (7) days of delivery.
Additional freight charges may apply for:
- Split deliveries
- Re-delivery requests
- Remote locations
- Special delivery requirements
8. Payment Terms
Unless otherwise agreed in writing:
- New customers may be required to pay in full before production commences.
- Approved account customers must pay invoices within agreed trading terms.
- Overdue accounts may incur collection costs, administration fees, and interest charges where permitted by law.
Promo Group reserves the right to suspend production or delivery on overdue accounts.
9. Product Availability
All products are offered subject to stock availability.
If a product becomes unavailable after an order is placed, Promo Group may offer:
- A suitable alternative product
- Revised delivery timelines
- A refund of affected items where appropriate
10. Returns & Claims
As most products supplied by Promo Group are custom branded, returns are generally not accepted for:
- Change of mind
- Incorrect product selection
- Customer-approved artwork errors
- Minor colour variations
Claims relating to manufacturing defects, shortages, or incorrect supply must be submitted in writing within seven (7) days of receipt.
Where a valid claim is accepted, Promo Group may, at its discretion:
- Replace the goods
- Repair the goods
- Provide a credit
- Issue a refund
11. Customer-Supplied Artwork & Intellectual Property
By providing artwork, logos, trademarks, or other materials, the customer warrants that they have the legal right to use and reproduce such materials.
The customer indemnifies Promo Group against any claims, losses, or legal actions arising from unauthorised use of intellectual property.
Promo Group accepts no responsibility for copyright or trademark infringements relating to customer-supplied artwork.
12. Limitation of Liability
To the maximum extent permitted by law, Promo Group's liability is limited to:
- Replacement of goods;
- Re-supply of services;
- Repair of defective products; or
- Refund of the purchase price paid.
Promo Group shall not be liable for any indirect, incidental, special, or consequential losses, including loss of profits, business interruption, or loss of opportunity.
Nothing in these Terms & Conditions excludes any rights available under Australian Consumer Law.
13. Best Price Policy
Promo Group's Best Price Policy applies only where:
- The competing quotation is from an Australian supplier;
- The product is identical in specification, quantity, branding method, and delivery requirements;
- Written evidence of the competitor's quotation is provided.
Promo Group reserves the right to verify all competing quotations and determine eligibility at its sole discretion.
The Best Price Policy does not apply to clearance items, liquidation stock, pricing errors, or special promotional offers.
14. Privacy
Promo Group respects your privacy and handles personal information in accordance with applicable Australian privacy laws.
Information provided by customers will only be used for business purposes including quotation preparation, order processing, delivery, customer support, and marketing communications where consent has been provided.
For further information, please refer to our Privacy Policy.
15. Website Information
Whilst every effort is made to ensure information on this website is accurate and up to date, Promo Group does not warrant that all product descriptions, pricing, specifications, images, or availability information are error-free.
Promo Group reserves the right to correct errors or omissions at any time without notice.
16. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes arising from the use of this website or the supply of goods and services shall be subject to the exclusive jurisdiction of the courts of Victoria.
Contact Us
Promo Group
For any questions regarding these Terms & Conditions, please contact our team via our Contact Us page.